SHIPPING & RETURNS
SHIPPING & TRANSIT INFO
DOMESTIC ORDERS (Australia) are shipped via Aus Post
INTERNATIONAL ORDERS (Worldwide) are shipped via Aus Post International Express
- Orders will be packed and dispatched within 1-2 working days
- All orders will be provided with a tracking number via email or SMS
- We are not liable for incorrect information given to us when shipping information is asked at check out. If the shipping address provided is not correct we are not required to refund you. As a customer, you are responsible to make sure all shipping information is accurate before finalising your order.
- Callie Swim is not liable if your parcel is stolen if you requested safe drop or wrote a delivery instruction to leave your parcel unattended
AUS
Aus Post Domestic Express ( 1-3 days Business Days )
- Flat rate $15 AUD
Aus Post Domestic Standard (5-8 days Business Days)
- Flat rate $12 AUD
- Free for orders over $150
INTERNATIONAL SHIPPING - Aus Post International Express
Please note: Free international shipping on orders over $300.
NZ
Aus Post International Express ( 1-3 days Business Days )
- Flat rate $25 AUD
USA
Aus Post International Express ( 3-6 days Business Days )
- Flat rate $30 USD
CANADA
Aus Post International Express ( 3-6 days Business Days )
- Flat rate $30 USD
UK & EUROPE
Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom
Aus Post International Express ( 3-6 days Business Days )
- Flat rate $30 USD
ASIA
China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea
Aus Post International Express ( 3-6 days Business Days )
- Flat rate $30 USD
For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info
CUSTOMS IMPORT DUTY & TAXES
- Callie Swim is not liable for customs clearance fees that are required by your country, we also are not responsible for the delay in delivery caused by customs.
- All prices online do not include any of these customs clearance fees. Please familiarise yourself with your country's customs charges and levies prior to placing an order.
- To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "Merchandise".
- We are also prohibited by law from marking the order as a "Gift", even if the order is placed with the intention of sending to a gift recipient.
RETURNS
You are welcome to return your order for size swaps (if stock is available) and store credit. Refunds are only offered on faulty items.
Please ensure you review your order before making a purchase to limit any errors.
In order to return an item, you must meet the following conditions:
- The return must be sent back within 14 days of the delivery date.
- The item must be in its original, unused, unaltered and unwashed condition.
- The item must be returned with tags and packing.
- The item was not purchased on sale.
We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns.
Please contact us at hello@callieswim.com for a returns form.
Any other enquiries please don't hesitate to contact us at hello@callieswim.com